Speed Questions – Help Needed
There have been a few people the last couple days who have been saying that they are waiting a long time for pages to load here on OD. We have been testing and looking into this, and not finding any obvious problems – but we realize there must be trouble if more than one person is seeing this.
I’d like to ask a favor, because so far we have been getting little detailed information on the problems people are seeing.
Could you please – if you run into something on the site that is loading slow – either note me here, or contact Support through the link at the bottom of the page, and let us know:
- what page you were trying to get to that took a long time to load
- what you were doing right before that
- what time of day it was
The above information will help us greatly in tracking down any performance problems, so we can make OD a better site for everybody. Thanks!
I only use OD moderately, but page render times seem timely enough to me. They should compare it to my easy diary site to see how fast OD is. 😉
@ews thanks I appreciate that! If you do observe anything you think is slow though, please let me know.
@thediarymaster Ironically, the page load time just now took forever. The scenario…
1. Saw on Email from OD saying you replied to my note.
2. Refreshed OD’s main page to see the notification.
3. Clicked on the notification to go to your reply to my note and the page never loaded.
4. Refreshed OD’s main page a second time.
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When the flood gates were first opened, things were taking minutes to update, seems faster today.. but still a few snags, retrospective..
1) Loading home page after logging in took several minutes.
2) maybe at 2pm EST
3) before then I was reading macrumors.
Will update the next time I notice it! Thanks for looking into this.
@wantingmore thanks!
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1) clicked on ‘notifications’ and noted DM mentioned me, clicked on that and waited (with baited breath) for 30 seconds to see said comment. I think an ideal wait time would be less than 2 seconds.
2) 3:11 pm est.
3) left a note on another entry
@wantingmore excellent, that is helpful 🙂
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I started taking notes on times and pages a couple of days ago. I didn’t have any problem yesterday or today. I am going to give it one more day and then pass all information I have to you.
@sillysillysandee thanks very much, that will be very helpful!
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I read of, and experienced, the frustration of clicking notifications under the bell icon. Nothing happens. Well. My browser locks up, so SOMETHING happens. I have learned to just navigate to my profile/activity instead but is a hit super clunky.
@e3 thanks for that – we have heard this from a couple people and are currently looking into it.
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The consistent drag I see happens when I click on a diary link. I mean the diary page, with the recent entries. It’s like waking a sleeping giant. “Oh, you would ask for something I don’t have in cache. Let me build a temporary list of entries and break it into pages.” Some of the diaries I click on go back almost 20 years. If all of the entries are fetched, that might cause a bit of a slowdown. If only the most recent ten are fetched then I’ve got nothing.
@sleepygene thanks for that – that is one we are already working on, and should have improvements on that page soon.
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I’m noticing that my entries are not showing up on the front page after I post. Not only that, but when I search for my diary, (search for Only Sujema) nothing shows up. Am I even here?
@onlysujema your diary is probably set to Private – many of them were set that way when we first imported them. Go to your Profile on the main menu, click on Settings, and click on Diary – there is a setting there for Diary Privacy. Change that from Private and you should be visible and also see your entries on the front page.
@thediarymaster @onlysujema And may I add IT’S ABOUT TIME.
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When someone mentions me it take forever to load.
@wasdazeddahlia yes that is something we are aware of and looking into.
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I’ve noticed that everything seems to load just fine on my phone, but on my laptop it is a different story. It could be my laptop, though. So I’m not going to complain too much. But this site does load slower than some others. I haven’t timed it, so I don’t know how much of a difference there is.
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