Yea for Amazon!

This morning, I took my Kindle out into the sunshine and tested it. I flipped a couple of pages and each time I did, the text got lighter and lighter until it was barely readable. Oops! I had a bad one.

So, in between going up and down stairs with laundry, I called Amazon Kindle help. There is a part of the help section where one gets a choice of sending an email or requesting a phone call. I had never used the requesting a phone call before but I thought, "Well, I’ve got nothing else to do so I can sit here and wait for Amazon to call me!" I put in my phone number, clicked and literally seconds later, a Kindle help desk person called me! Seconds!

He walked me through an Alt G resetting of the page, but, as I told him, I had tried that. Yes, it did make the text darker but the fading continued as I flipped pages. I supposed I could have done the alt G thing after every page but who wants to do that! Then he had me return the Kindle manually to factory setting which meant everything I had on there disappeared except the dictionary and the Kindle 2 guide. {They hadn’t disappeared for good; they had been archived back at Amazon.} I took the phone and the Kindle and went out into the sun again and tried flipping pages on the Kindle guide. But, alas, the problem was still there.

So, TOMORROW I will have a new Kindle.  Today I will get an email directing me to a  link for a prepaid label I can print out. I have 30 days to return the defective Kindle. If I don’t return it within that time frame, I will be charged for it. None of this is news to me since I had to return the scratched DVDs of Season 4 of House MD. And he finished up by saying "You can still read on the Kindle you have until the new one arrives but I would suggest you do it indoors!" And when the new one DOES arrive, I will take it out and try it in the sunshine immediately!

 "You are not happy because you are well. You are well because you are

happy. You are not depressed because trouble has come to you, but

trouble has come to you because you are depressed. You can change

your thoughts and feelings, and then the outer things will come to

correspond, and indeed there is no other way of working."

Emmet Fox

"Enjoyment is not a goal; it is a feeling that accompanies important ongoing activity."

Paul Goodman