OD Monthly Report for April

We are going to be doing this on a monthly basis going forward, so maybe next month it will happen on the first of the month (instead of the 4th). (oh by the way, #MayTheFourthBeWithYou).

For these monthly reports, we’re going to include some fun statistics every month, so let’s get to it! All the below is for the month of April.

Site Uptime: 100%

This means that for the month of April, the site was online 100% of the time. Our last downtime logged was on March 19th, and lasted for 1 minute. We are really proud of this one, we always strive for 100% uptime!

From Uptime Robot (our site monitoring software)

Items closed by our Engineering team: 42

These included:

adding Search for your diary – so you can find everywhere you talked about your cat in your diary
adding a Settings icon at the top of the page to make finding your diary settings easier
improvements to your Diary front page to make it easier to read
improvements to search speed
fixing that annoying thing where the entry editor wouldn’t remember your font settings from one paragraph to the next
adding a “Trending Tags” display to the front page, that shows the tags members are using most right now
a LOT of anti-spam work (which we’re glad to say has been very successful so far)
many smaller things to improve readability and usability of the site

Issues resolved by our Support team: 486

This included an average first reply time of 9.43 hours, meaning that the average time from a query coming in to the person getting a response was just over 9 hours.

From Zendesk (our customer service support system):

Random Things

new Circles added: Mental Health Conditions, Goals, Gardening, Marriage, Trying to Conceive, Crafting & Hobbies, Antiques & Collectibles
we reactivated our social presence on Facebook and Twitter. Be sure to visit/follow/friend us (or whatever it is you do on those nutty social networks).

Visit us on Facebook

That’s all for now, it was a busy month, and May’s going to be a fun one too! Thanks as always to all of you for being here 🙂

phénix

Thanks for the updates! 🙂

1 reply

@soldis you’re welcome!

Seeking Light

Thanks for your support. I should have said that in the email.

@poisonnoir you’re welcome!

BadGrannie

Love statistics! Would love to see traffic, new members, etc!

@e3 we will probably add more stats as the site grows, we will see 🙂

Dandelion Tea

Thanks for the report. I like that you ate doing this.

@catholicchristian you’re welcome!

sassymimi in retirement

I still have to choose the larger font i prefer at the beginning of each paragraph. I want to be able to choose my font once. Did you say you fixed that?

@sassymimi we thought we had fixed that, but if it is still not working for you we will have to do some more testing based on what you are seeing. Thanks!

Harleydragon

Would like to see more circles someday if possible😀

@harleydragon we are adding Circles pretty often – if you have suggestions for ones you would like, please send us a message through the link at the bottom of the page. Thanks!