TOTW 03.27.2012

Hey All,

Theme of the Week… How long is the "Theme of the Week" going to be OD Suggestions?  Suggestion: Get a new Theme of the Week!  At least by April!  The Theme of the Week has been such for *at least* 18 days [DM’s last entry titled ‘Suggestion Box’ was dated March 9, 2012; today’s date is now March 27, 2012; it’s not that hard to do the math].

Yeah, so I bought a Gift Subscription for someone on here, hoping it would be a surprise because I did do it anonymously, and I also figured that since this whole OD debacle had been ‘addressed’ by the DM himself that purchasing a Gift Subscription would be a good thing, you know? Support the site and all?… yeah, well, surprise on me since their Diary still isn’t reflecting the subscription!

It has now been 6 days; or over 144 hours since purchasing a 6-month gift subscription. I contacted the helpdesk regarding this issue after 1/2 hour (30 minutes) after the purchase as per the purchase message recommended because the account in question had not been updated. You wonder why this site has no visitors and people aren’t renewing and you are only scraping by? This is your answer. I would have thought after this latest scandal you had actually taken an interest in your customers. I guess I was wrong. This is *not* good customer service. Please let me know what you are doing to correct this issue.

Ha!  I doubt the DM will bother replying to that note.  I doubt he’s even going to read these ‘Theme of the Week’ entries, especially since there has already been a ‘Suggestions’ thread on the Discussion Boards for at least 2 years.  Maybe he forgot there was such a thread created?  Know what really pisses me off?  NOT GETTING WHAT I PAID FOR!  And I do believe that customer service is at the very least a small part of it.  I am saying that all of us are human beings, and computers and software are only as smart as their programmers and users, but communication is a vital part of any business.  Even if you’re blowing shit out of your ass up your nostrils to come out of your mouth, at the very least a simple "I’m so sorry, we’re working on that, it should be fixed by XX hours" and then if it’s not fixed by that timeframe, then just come back out and say "Sorry for the delay, we are still diligently working on your issue.  Please allow us another XX hours to investigate" or some BS like that – AT LEAST IT’S COMMUNICATION AND LETTING THE CUSTOMER KNOW YOU HAVEN’T FORGOTTEN ALL ABOUT THEM!!!!!!!!

That’s all she wrote…
♥~K.