Serial Complainer

 

 

 

I’m not a complainer -well, not usually. However, today I am complaining and I feel I have the right to do so! I’ll start at the end because I often think thats a good place to start.

I got my new glasses today, actually got 2 pairs of glasses in a buy one get one free, not so spectacular, spectacle extravaganza at Specsavers. It was raining and it had been a very, very long & very, very dull day at work. I went to the shop & picked up my glasses, she checked that they fit my head properly and I left.
I got home to show off my new specs to my housemate and what did we find… one pair of spectacles are a bit defective. There is a scratch on the frame right above my eye so theres not trying to hide it- it’s just there and the lenses barely fit the frames! There is a gap big enough to fit my nail inside at the top on each lens. Needless to say I’m not pleased and I’m going to have to go back again tomorrow after work and explain to them about the problems… all the problems.

Now we’ll go back to the beginning.

I had gone to the same opticians in Scotland all my life and never had any problems, but having moved house and not being able to go back to them, just over 2 years ago I went to Specsavers.

I went one day in December and surprise, surprise at the end of my test I had a new prescription so I decided, as it was party season, I would get new frames.

 I didn’t get my glasses till the last Saturday in January… long after Christmas parties had been and gone  

Not only that, but when I got home the glasses has a chip inside one of the lenses, so I rang them up straight away and explained what I had found and they asked me to go back on the Monday, which I duly did as they have a 30 day policy where they will replace/mend any things free of charge no ‘quibbles’.

They quibbled. A lot.

The woman tried to say I had chipped them myself and she wiggled every which way to get out of supplying & fitting a replacement lens. I stuck at it and in the end they agreed to do it.

Fast forward to 2006. I found a pair of frames in a large clothing/accessories outlet and a friend told me it was possible to get prescription lenses fitted in them so I purchased them (D & G frames I hasten to add!) and duly took them to Specsavers to ask if it was indeed possible. The young girl said she wasn’t sure and so went to ask the lens tecnician who said, ‘no problem, its £39, you need to bring the receipt from where you got them and you have to acknowledge that should anything go wrong ie the frames warp in the process, that they (specsavers) will accept no responsibility’.

I said this was fine and the young lady took my glasses to the counter and asked a senior dispenser if it was possible for me to show them my receipt upon collection of my glasses. The senior dispenser was extremely abrupt with her colleague and me, saying they couldn’t do any such thing with my glasses! The young lady looked very embarrassed and explained that the lens technician had already explained the process and it was possible to do it. The mean woman quickly changed her mind while still being rather unpleasant she said it was possible but they needed to see my receipt first which I thought was reasonable and so I said I would come back another day to do it.

I didn’t much feel like going back after that and so I hadn’t been to the optician till last Wednesday. I took my frames with me and my receipt and had an eye test.

My eyes had gotten worse again and so they duly pushed me thru to get some new glasses. The lady was all smiles until I said I had bought frames with me as I had been in previoiusly and they said I could put lenses in frames I already had, if I had the proof of purchase, which I had. She wasn’t smiling anymore, beckoned over her colleague and said,

‘Miss Doktahs budget will only allow her to use these frames she has bought with her, will you see to her prescription’

then she just walked off! 
I was a little bit taken aback, mainly because I had never made any mention of budget- it was nothing to do with it but basically she had just proclaimed, in a shop full of people, I was poor!!!! I meekly followed the new girl to a seat and she had a look at my frames and  explained because of my prescription the glasses would in fact cost £99 not £39, I didn’t really care because I just liked the frames so much. She then looked at my receipt & said she would be right back and off she went to talk to another colleague. After about 5 mins she came back and said in fact they couldn’t do it because my receipt didn’t specify glasses- it said ‘accessories’. Argh!!!

I was getting a bit peeved by now and so asked if they were still doing the buy one get one free offer that my friend had got- less than 2 weeks previously. ‘Only on the designer frames…’

I decided to get them as I’m going to a wedding and I want to look nice. I was a bit pissed off because I had been told one thing, which they then negated and then they had managed to get £200 out of me for glasses which I get home to find- once again- are damaged.

Money doesn’t grow on trees or definately not any trees in my vicinity, but Specsavers seem to think it’s fine to take £200 quid off you and then give you a pair of glasses that look like a 5 year old with motor skill problems has put together. 

I have written a looooooooong complaint letter. Very long.