Devastated
I sent my mother the yearly gigantic box with my entire family’s Christmas presents in it.
I send the box to her, and she distributes for me because it saves me money that way, over sending 10 separate boxes.
I sent it International Guaranteed Express, and it got lost on the flight from New York to Australia. How, I have now idea.
But they didn’t even realise it was lost until I went to the Post Office to get a refund for it not arriving on time.
They didn’t refund my shipping, they gave me the run about (of course) – looked up the tracking and said "Well, it left our hands, it’s out of the US, blah blah blah."
However, they can’t see if/when/etc it arrived in Australia.
They’ve placed it "Under Investigation" – but that could take UP TO THIRTY days. That means, 30 days to refund my SHIPPING. Who knows how long it will take to get in the insurance money back…
And even though I insured it, and will get the shipping cost AND the cost of the gifts back, it doesn’t make the fact that my entire family is now not going to have anything from us to open on Christmas Day.
I’m devastated.
Oh no! That is horrible news! I hope it’s recovered soon.
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WTF??????? Hello, the shipping says International Guaranteed! There should be no run around and no “well it left the US and is out of our hands” – if they claim to guarantee international packages, then they’re still freaking responsible and they need to give you your money back NOW! (Not to mention they need to FIND the damn thing!)
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Oh no, I’m so sorry..
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I am so sorry. That is horrible. I would keep moving up the ladder till you talk to someone that can do something. What a bunch of crap. ~~hugs~~
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GAH! Thanks for ruining christmas US Postal Service!
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oh no! I’m so sorry 🙁 I hope they’ll somehow find it before Christmas…
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Aw, I’m so sorry Erin 🙁 I agree with what Tuck said, what a bunch of BS.
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Oh geez Erin, that genuinely sucks. :/
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Oh no! I hope they can find your package and if not you get all the money back.
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Hiii!! Thanks for the Secret Santa gift! It was absolutely perfect! 🙂 🙂 The kids are excited to make cookies and I’m excited to try out the new eyeshadow! 🙂 I added you to my faves 🙂
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