Follow up *EDIT*

Remember this?

Dear Sir/Madam,
I emailed on the 27th of last month about a problem I had when I moved back to the Jobcentre from Pertemps. It was my understanding that all complaints would be responded to within 10 days. Well, even if it is 10 working days, your time is up and I still have not heard anything back.

It is entirely possible that you have already written to me about this, but the letter has been returned. If this is the case, I do most sincerely apologise. My housemate had taken an extreme view to returning any post that arrived at the house for someone who no longer lives there by simply returning anything not for him. I have spoken to him about this and it will not happen again. So feel free to resend.

Either way, I would appreciate an email letting me know what is happening at the moment. I will give you another week and, if there is still no reply, I will take my complaint further.

Yours faithfully,

William Forbes

*EDIT*

Their reply:

Thank you for your email.

Please respond with the original email and your full postal address so I
can direct to the correct department for immediate action.

Please accept our apologies in the meantime.

Regards

P**** F*****
‘Contact us’
Jobcentre plus secretariat.

So it looks like they did actually manage to lose the original email. Shock!

Will

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