GODDAMN MOTHERFUCKING SHITWEAZELS!*EDITX3*

Previously in the saga of the laptop:
I discover the problem and report it to HP

HP gives some really stupid advice and I contact the place I bought it from

And then I screw up

So I got a response from ebuyer today. This is what they said:

Dear Customer
Please contact Hp again on this number 08708422339
Tell them where you bought it from ie us.
We have an agreement with them to send out new power supplies.
Hope this helps so this shall be rejected.
Regards
Ebuyer Tech

So, not having enough credit on my phone I emailed HP tech support to ask them to help me solve the problem. Turns out they can’t help me as all tech support emails go to America.

So, now I’m going to have to go back into a live tech chat with someone, where i’ll probably be told the same thing I’ve been told up to now.

Is it too much to ask that they do their fucking job and get my laptop working again? Do you think if I try begging they will help?

Will

So, I’ve started the live chat session. This is what I have said the problem is:

Make yourself comfortable while I relate to you the saga of the broken laptop.

In the early hours of Thursday 13th December 2007, your humble narrator discovered that his laptop was not recognising the fact that the AC adaptor had been plugged in and insisted on remaining on battery power. This, obviously, was not good.

And so, I emailed HP technical support only to get a message that the email system was down. As such, I entered into an active chat session concerning the problem. During said chat, I was asked if I had tried using the adaptor from another HP laptop. I replied in the negative as I did not have access to another HP laptop. I was advised to try this and given a link to search for a relevant retailer.

The very next day I took my laptop to said retailer, only to be advised that I needed to take it to the place where I purchased said laptop. Problem was, I bought it online. Back to the internet went I to contact ebuyer.com, the fine website where I purchased my laptop, and filled out a return claim. While checking my email, I discovered that the email I had originally sent to HP had, in fact got through and that, as well as the suggestion I had originally recieved, I was also advised to try something involving haveing the laptop switched on. Hard to try with a completely dead battery and no means of recharging it.

Fast forward to Tuesday 18th December 2007, henceforthto known as today. ebuyer finally got back to me to inform me, and I quote:

Please contact Hp again on this number 08708422339
Tell them where you bought it from ie us.
We have an agreement with them to send out new power supplies.

Not having enough credit on my mobile phone, nor having a landline, to call said number I responded to the email I had been sent explaining the situation. I then recieved an email back advising me that all HP tech support emails go through America and that they could not help. They suggested I either phone tech support (not possible for the reasons given above) or try this route.

So, I am asking, nay begging you, to please do something to get my laptop back up and running.

Yeah. It was either that or righteous indignation and fury.

Will

*SON OF THE EDIT*

I’m now being told I have to go to Hartlepool or the arse end of Stockton to get the problem sorted. Rather convieniently (due to me getting a train home tomorrow afternoon) the only time I will be able to do this is 2 days before my birthday. After the 12 month warranty runs out.

ARGH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Will

*DAUGHTER OF THE EDIT*

Now they’re telling me that, as it’ll be outwith the warranty, I’ll have to pay for the repair if I leave it. My only other option is to go along tomorrow and pray everything is done in time so I can still catch my train.

Will

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