Idiots

This time around when I speak of idiots, I’m speaking of people who call to complain about how our website at work is set up for borrowers.  From what my dad says, our website isn’t any different than a credit card website in how it tells you what you currently owe if you’re past due.  Never mind the fact that if you were bothering to pay your bill on time, you wouldn’t be having any issues with the website.  I had a borrower call today and was rather irate that our website wasn’t designed how she thought it should be done.  Never mind that she firmly thought that her payment due date was a suggested due date.  She wasn’t the only idiot I talked to today but seriously.  Life’s a lot easier if you a.)make your payments on time or b.)give us a call if you’re going to have issues with your payments.  If you’re willing to make the effort and be nice and generally courteous, we’re usually willing to go the extra mile and see what we can do.  But if you’re going to be rude or have a who cares attitude, then chances are we’re going to do exactly what we have to do and no more.  This seems to be a week for me to be talking to idiots who just don’t get it.  I’m definitely ready to be done in borrower services, but at this point that’s still several months away.  Right now I’m looking forward to the three hours I’ve got off on the 22nd.  I’m actually doing a schedule modification, so I’ll be working an extra 75 minutes on Monday and Tuesday of that week (it works out to getting off three hours early but only making up 2 1/2 hours because I won’t get a lunch that day – my lunch is 30 minutes and unpaid). 

Right now I’m still waiting on LSAC to get their butts in gear.  I really dislike how unhelpful they’ve been and can be in general.  The problem is that they don’t mark anything as received until it’s actually processed and put in the file.  Where I work, when we receive something, it gets imaged (or at least a note in the borrower’s account) that we’ve received it.  It may take a few days from there to actually process it, but at the very least we can see if it’s been received.  At LSAC, until the letter of recommendation is actually in your file, they have no way to track it.  Right now my recommender has sent the letter twice. The first time she sent it was on the 8th or 9th of December. The second time was over the week between Christmas and New Year’s.  What they say is it can take 5-10 business days for them to process it.  At this point, realistically tomorrow would be the last business day for them to process it for that first go round.  On that second go round, they should have received it by now, and may have even gotten it when they got back to the office on Monday.  In which case it should at the latest be processed by the 20th or so.  *Sigh*  I just want everything completed in terms of applications.

"Life is measured not by the number of breaths we take, but by the moments that take our breath away."