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I just renewed my OD+ subscription via PayPal and then saw about the difficulties. Hope you can help me with getting my subscription back on. I bought a year subscription. Not sure what other info you need. Thank you very much!

Subscription#S-02X90694EP967621T Name: AbleSites, Inc. (The recipient of this subscription is Verified) Email: subscriptions@opendiaryplus.com Subscription Date: Jan 4, 2013 Time: 20:56:47 PST Status: Completed Subscription Terms: $30.00 USD for 12 months Business Contact Information Email: information@opendiary.com Item Name: Open Diary Subscription Renewal Item Number: ODP12

Thank you so very much for your help!

Hello! Hope you’re well – long time. I just tried to delete my diary, but the page deleteauthor2.asp returns “There was an error on this page. Please try again and if you continue to have this problem, please contact us via the ‘help menu’.” Soooo … my diary doesn’t exist, but I do as a user. Which is probably against the spirit of things! I guess you can’t leave me a note, but me emailis dan.uk@me.com Thank you! Many thanks

Hi EWS, I was wondering if you could please transfer my OD+ subscription to another diary for me? I would like it transferred from this diary to the diary named Bittersweet Lane (authorcode D958692). I would really appreciate it, thank you!

Hi, Eric: Thank you for handling this for me. Here is my previous receipt from PayPal, which you will see is dated 12/19/12. The one I sent before is dated 12/26/12, so I renewed twice accidentally. Subscription Receipt for Open Diary Subscription Renewal Hello , You have successfully signed up for a subscription to Open Diary Subscription Renewal using PayPal. Your first subscription payment, for $16.50 USD, has already been sent to AbleSites, Inc.. Subscription Details Date of sign up: Dec 19, 2012 Subscription Name: Open Diary Subscription Renewal Subscription Number: S-6N881852E8573432G Item Number: ODP6 Subscription Terms: $16.50 USD for 6 months If you have any questions or concerns about this subscription, please contact AbleSites, Inc.. Contact Information Business Name: AbleSites, Inc. Contact Email: information@opendiary.com Contact Phone: Notification Preferences Right now, we don’t send you an email every time you make a payment for this subscription. To change your Notifications preferences, log in to your PayPal account, go to your Profile, and click M

RYN: Thank you very much. =]

Thanks so much, Eric, for your help in getting my subscription straightened out. I guess I won’t have to think about renewing for awhile!

Okay… I have a problem now. I just tried importing all my entries from this diary into Bittersweet Lane. I got an error message so some of the entries transferred, but the notes didn’t. I have thousands of entries and it would take me hours to check every single box to delete 30 at a time so I can try to import again. Could you delete all the entries in Bittersweet Lane in mass for me and…

…import my entries and notes from Don’t Call Me That so I don’t get the error message again? Or if it’s easier, I could create a different diary and have you move my subscription again, and import entries/notes for me so this doesn’t happen again. I’d rather keep the Bittersweet Lane diary though, if possible.

RYN: Yeah but in order to delete 30 at a time you have to check the box next to every single entry, and with almost 3500 that takes a really long time. There really should be a “Select All” button or something. But in that case, could you move my subscription again to a different diary? I’ll just delete Bittersweet Lane.

I’d like the subscription moved from Bittersweet Lane to the diary Quondam. And I already imported successfully, so it’s not a problem this time. Thanks a bunch!

Hi. I have no idea what my password is, and my e-mail address has changed. I deleted my old e-mail address. So, how do I find out what my password is, so that I can change it? (I try and change passwords every year). Thanks!

January 10, 2013

also….lol, sorry…I could not get the fonts, color, etc to work

Thank you so much for your help! Worked great, and now I have changed my password for 2013! Yippee!

Hi, sorry to bother you but I paid for my subscription and it didn’t update. Here’s my reciept: Subscription Payment Sent (Unique Transaction ID # 0FE60079DG9272100) See related S-47K29602HW995211P You can see all of your recurring payments on the My preapproved payments. Business Name: AbleSites, Inc. (The recipient of this payment is Verified) Email: subscriptions@opendiaryplus.com Busin

Customer Service URL: http://www.opendiary.com Customer Service Email: information@opendiary.com Total amount: -$3.00 USD Fee amount: $0.00 USD Net amount: -$3.00 USD Date: Jan 11, 2013 Time: 10:08:56 PST Status: Completed Subject: AbleSites, Inc. Funding Type: PayPal Balance Funding Source: $3.00 USD – PayPal Account&lt

January 11, 2013

I’m having problems in trying to change the colors/patterns for my diary. It does nothing when I put in the html code for a new pattern, and it does not give me any colors for font, etc. to choose from like it has in the past. Can you help?

thank you!!!!

January 11, 2013

RYN: I have tried it both ways. I go to “Diary Maintenance” and thenn to “Diary Style.” There is nothing to choose from in the boxes marked “Text Color”, “title Color”, “link color”, or “background color” as there has always been in the past. I have also tried to pasting in the HTML code from other sources and all it does is turn my background page white. Neither choice seems to work now as it has in the past. Thanks for your help. J

January 12, 2013

Have the WYSIWYG settings changed recently so that it no longer works in Safari? I’ve been using it for ages with no problems and starting a week ago it no longer opens up the editor 🙁 I’ve had to change it to basic in order to post.

My OD+ hasn’t been added again 🙁 Subscription Receipt for Open Diary Subscription Renewal Hello , You have successfully signed up for a subscription to Open Diary Subscription Renewal using PayPal. Your first subscription payment, for $3.00 USD, has already been sent to AbleSites, Inc.. Subscription details Date of Sign Up: 13 Jan 2013 SubscriptionName: Open Diary Subscription Renewal Subscription Number: S-64F16698J3978904A Item Number: ODP1 Exchange rate: The exchange rate for this purchase is 1 AUD = 1.01351USD Subscription Terms: $3.00 USD for one month

January 14, 2013

Looks like I am not alone with the problem…I also cannot use any fonts, bold, italics, etc. I also wondered if I could use 2 diaries here? Like, one for me, one for my grandchildren..sort of a “Who I am” diary.

Hi can you help with subscription problems or does the form thing still work for that?I renewed my subscription today but it hasn’t updated, even after logging and back in again a couple of time. PayPal reference – Subscription Number: S-61839019XD624960L Item Number: ODP6 Thank you 🙂

January 19, 2013

Thank you so much Eric – appreciate that!

My subscription still hasn’t updated? Thank you 🙂