Amazon

A few days ago, everyone  I read on the Amazon Kindle forum got very excited because two of the Harry Potter books were finally there for downloading. The big excitement was because Rowling  had declared emphatically that her books would remain in dead-tree form. We  thought it was a bit odd that the last two books were there and not the first three but the general opinion seemed to be that it was a test-the-waters posting which was why, as someone remarked, the books were priced so low, a mere $3.19 cents for each download.  {And it is not uncommon for books two and three of a trilogy, especially an older series of books–  to be kindlized without the first book. This happened with Lynn Flewelling’s "Tamir" series much to my annoyance. I have emailed the publisher because I WANT book one, The Bone-daughter’s Twin.}

Once the books were downloaded, it was disappointing to find that they were VERY badly formatted. There were word substitutions and places where whole sentences and phrases were either left out or duplicated. Gradually we people on the forums came to realize that there was definitely something wrong here. After I had read a bit, I decided that these were not official copies of the book and so, reluctantly, I deleted them. I didnt think of asking Amazon for my money back deciding that a little over six dollars was a small amount to lose to learn not to be so gullible!

So, yesterday, I got this email from Amazon:

"Hello from Amazon.com.

The copy of Harry Potter and the Half Blood Prince and Harry Potter and the Deathly Hallows that you ordered was removed from our systems because it was not authorized by the appropriate rights holder. We are refunding you for the purchase in full.  The refund will be issued to the payment method you used to make the original purchase and is usually completed within 2 to 3 business days.

We encourage you to continue shopping our vast selection of titles available for Kindle."

I have read a lot of comments on the forums about how good Amazon’s Customer Help for Kindle  is. Actually, I have had to return several things lately, and apart from the annoyance of have to call the post office to request a pickup, which, of course, has nothing to do with Amazon, I have always found the process easy to do. I am glad I deleted these books from my Kindle and happy to be getting my $6 back!

 

"Motivation is what gets you started. Habit is what keeps you going."

Jim Rohn

"Enjoyment is not a goal; it is a feeling that accompanies important ongoing activity."

Paul Goodman

"If you are distressed by anything external, the pain is not due to the thing itself, but to your estimate of it; and this you have the power to revoke at any moment."

Marcus Aurelius

 

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random reader. I’m still getting used to my kindle, but I just watched the entire Sharpe series last week. don’t know if you liked the series or bean, or if you’re fan of the books (which are all good quick reads) but your icon grabbed my attention.

Pat
February 1, 2009

I’ve always been pleased with their customer service, too.

Amazon is a great company to deal with. My Visa is through them. I have to get an order out to use my credits I’ve earned! Stay warm!!

February 1, 2009

I do quite a bit of business through Amazon, and so far, I’m pretty happy with them. Glad to hear that they refunded the price of those books.

February 1, 2009

Ah, that’s a plus – returning a book WITHOUT going to the post office!

Glad that Amazon took it upon themselves to refund your money!!! Hugs,M

February 1, 2009

That’s outstanding! It’s nice when good things like that happen.

February 1, 2009

Now THAT, is superior Customer Service! Nice to know it’s still around. Good for you!

We used our Amazon Via during the cruise to earn points (we are paying the balance off as soon as we get the bill), so I am excited to see what kind of deals I can get. They are having a big sale on books right now. I am not sure if I can do kindle because I like the paper books, but I might try it out to see how it works.

Thats interesting. I didn’t know that people could randomly add books to be downloaded, especially in Kindle format! Thats awesome that they refunded your money. They probably got a lot of emails about the crappy formating and such. And probably a communication from the author as well, lol!

that’s good that Amazon refunded your money so well! How did they get an unauthorised version of the books up on there?

February 1, 2009

I’m glad you’re getting a refund! Wow, I wonder how those books got on Amazon, then, if they were not authorized by the appropriate person?! :oO !! hugs, Nicky

February 2, 2009

glad amazon was on top of things. it’s good to work with a company that takes care of it’s customers. take care,

February 2, 2009

What a good deal. I’ve been having some interesting troubles with Amazon lately — first they didn’t apply a gift card, and now it won’t go away so it appears I have a bottomless $35 to spend when in fact I do not.